Rizal Technological University (RTU) actively participated in the Nationwide Frontline Service Inspection, a key initiative under the Anti-Red Tape Authority (ARTA)’s Ease of Doing Business Month. The university’s Committee on Anti-Red Tape (CART) led the comprehensive assessment to evaluate and enhance service delivery across campus.
The inspection, conducted today, May 15, aligns with ARTA’s national mandate to streamline government processes and improve public service efficiency throughout the country. RTU’s engagement in this nationwide activity demonstrates the institution’s commitment to upholding the principles of Republic Act 11032 (Ease of Doing Business Act) and establishing a service-oriented academic environment.
The university’s participation in the Nationwide Frontline Service Inspection emphasizes RTU’s dedication to responsive and efficient service delivery. This synchronized effort with ARTA allows the institution to benchmark its services against national standards and implement best practices across all frontline units.
The assessment focused on key student-facing units, including the Health Services Unit and the Student Records and Admission Unit, both under the deanship of Dr. Rodrigo DP Tomas, Dean of the Office of Students and Alumni Affairs. The evaluation was led by Dr. Magno M. Quendangan, Vice President for Research, Innovation, and Extension Services (VPRIES), who headed the delegation of inspectors.
Supporting the inspection was a secretariat team headed by Instr. Victor Lim who coordinated the documentation process. Working alongside him were Instr. Jamie Bustarde, Dr. Jack Robert Sablan, Instr. Jay-Ar Villavicencio and Mr. Rodel Vincent Ladines, whose combined expertise ensured a thorough and systematic evaluation process.
The inspection team utilized a nine-point evaluation framework covering essential aspects of service delivery, including the visibility of citizen’s charters, adherence to processing timelines, staff professionalism, and accessibility features. Particularly noteworthy was the assessment of digital service channels, which have become increasingly important for student convenience.
The inspection began with a briefing session at the R&D Conference Room, followed by comprehensive walkthroughs of the targeted service units. Team members observed actual service transactions, evaluated facilities, and assessed staff interactions with students. As a critical component of the evaluation methodology, students and other clients present during the inspection were interviewed to gather firsthand feedback about their service experiences, providing valuable qualitative data on client perception and satisfaction levels.
Results from the inspection will be compiled into a comprehensive report with recommendations for service improvements. These findings will be submitted to both the university administration and ARTA as part of the nationwide data collection on frontline service quality in government institutions.
The university’s active participation in ARTA’s nationwide initiative further reinforces its role as a progressive educational institution dedicated to quality public service, administrative excellence, and student-centered service delivery.
